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Service Commitments

The BC is committed to provide its users with quality services in accordance with the following commitments

Provide immediate information on access, query line, and the services offered by the Library of Catalonia.
Attend the time queries of the Library of Catalonia.
Answering questions received in writing three days. The more complicated queries will be resolved in two weeks, warning users of the status of their query.
Serve documents of deposits in a maximum of one hour. Serving Documents external tanks within 48 hours. In cases of processed requests for funds, etc., will be addressed to the extent possible.
Serve reproductions photocopying, scanning and printing digital images automatically capture the moment when requests are less than 20 units and a maximum of 48 hours in the case of more than 20 units.
The generic term for delivery of high quality digital images for less than 20 units will be 48 hours and 15 days for most items. The requests will be handled complex as far as possible to inform the user of the estimated time.
To process requests for interlibrary loan and reproduction in three days and report incidents
users.
Send reproductions in accordance with the stated service time after receiving the payment.
Answering complaints and suggestions within 5 working days.
Use resources with respect for the environment. Have collection points for waste paper consultation rooms.

User rights

These user rights:

Free access for consultation of the Library of Catalonia, in accordance with current regulations.
Be treated with professionalism and respect.
Receive information and advice on funding, services and operation. Being focused on the existence of other libraries more appropriate to the type of query.
Consult funds and play according to the rules established.
Having guarantee of correct treatment of personal data and confidential consultations.

User engagement

Respect the terms of use and reproduction of documents found in consulting rooms and follow the specific instructions given by the staff.
Help maintain an ideal environment for study and research, respecting the silence and make proper use of equipment and facilities.
Comply with the conditions and regulations. Notify changes of address or email address to ensure good communication.
Contributing to maintain an atmosphere of respect towards staff and other users.
Using resources responsibly and contribute to public services and respect the environment.
Respect the legislation concerning intellectual property rights.
The breach of the commitments and standards of service regulations will entail penalties established in each service. The maximum fine may prevent access to BC.
Automatically translated with Google Translate API.