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Who are we?
The Municipal Consumer Information Office (OMIC) is a free service of the Services Department of the cooperative, social, solidarity and consumption economy of the City Council of Barcelona, ​​whose objective is to help the citizens of the city of Barcelona, ​​be they consumers, traders or users, to know their rights and duties in matters of consumption.
The work of the OMIC staff, which is attending more than 40,000 consultations throughout the year, is part of the global project for the construction of a city centered on people's attention and quality of life, encouraging mediation and arbitration as a means of conflict resolution.

What services do we offer?
Information and advice on consumer issues in person, telephone and telematic.
Proof of complaints and claims of consumers residing in Barcelona or referring to establishments located in Barcelona.
Conciliation between the parties, through mediation, in case of conflict of consumption.
Campaigns and training actions on consumption in various groups.
Compilation, updating and publicity of legislative documentation in matters of consumption.
Collaboration with the customer service of companies in prevention of problems that may arise.
Delivery of complaint forms to businesses and information about their rights and obligations towards consumers and users.
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